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Quality Customer Service

Training Course Duration: 2 Days

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Customer service can make or break your company’s success. Business success is based on the ability to build a growing body of satisfied customers.

Thus, equipping your service staff with the skills on how to win and keep customers is an inevitable investment for your organization to stay competitive and successful in business.

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This Quality Customer Service training course has been specially designed to help participants:
  1. Enhance their understanding on the concept of and why exceptional customer service is vital for business success.
  2. Identify who their customers are, their basic rights and needs.
  3. Appreciate the power of positive attitude & effective ways to develop customer friendly attitudes.
  4. Learn how to meet and satisfy a customer's request effectively.
  5. Learn how to deal with customers’ complaints effectively.
  6. Learn how to build customers' confidence & loyalty effectively.

Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah

  • THE CONCEPT OF QUALITY CUSTOMER SERVICE
  • UNDERSTANDING CUSTOMERS NEEDS
  • COMMUNICATING POSITIVELY WITH CUSTOMERS
  • MEETING THE CUSTOMERS' NEEDS OR EXPECTATIONS SUCCESSFULLY
  • DEALING WITH CUSTOMERS’ COMPLAINTS EFFECTIVELY
  • INSPIRING CUSTOMERS’ TRUST & LOYALTY

Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah

This Quality Customer Service / Customer Relations training program is designed for employees who are in daily contact with customers. It will specifically benefit counter personnel, secretaries, sales assistants, receptionists and other front-line employees.
Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah

"If you don’t genuinely like your customers, chances are they won’t buy." - Tom Watson

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Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah Testimonials
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"Very effective. Very clear and easy to understand. Can be applied in my daily work especially in dealing with internal and external customers."
Sarah Arua – Petronas Methanol Labuan, Labuan Federal Territory, Malaysia

“Very practical and informative. I have learned much especially on the importance of quality customer service and how to handle difficult customers."
Regina Chong – Petronas Methanol Labuan, Labuan Federal Territory, Malaysia

"I have learned the correct ways to interact with customers."
Teriza Joseph - Kesawan Shipping, Sabah, Malaysia
Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah
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Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah The Trainer / Course Leader
Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah
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Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training SabahTAIDIN SUHAIMIN who is a Certified HRDF Trainer Motivational Speaker has trained & motivated employees in more than 200 organizations in South East Asia & The Middle East since 1994 in the following Training Areas:
  • Personal Leadership & Management Skills
  • Interpersonal Communication Skills
  • Team Leadership & Management Skills
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Effective Communication & Interpersonal Skills
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Effective Public Speaking & Presentation Skills
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Quality Customer Service
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Professional Telephone Skills
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Kemahiran Komunikasi Interpersonal Berkesan
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Pengucapan Awam & Persembahan Berkesan
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Perkhidmatan Pelanggan Berkualiti
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Mengendali Aduan & Rungutan Pelanggan
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Teknik Telefon Profesional
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Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah In-House Training Inquiry
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Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training SabahIn-house training provides a great opportunity for members from the same organization to focus on specific workplace issues. To inquire or book us for your next training program/s, please Contact Us or call us at:  6-016-831-4696 / 6-088-497-141 for a training proposal/s or to discuss how we could best assist your esteemed organization, in this regard.
Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah
Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah
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Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah
Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah
Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah
Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah
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Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah
Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah
Quality Customer Service Training, Customer Service Training, Quality Customer Service Course,  Customer Service Training for service Staff, Customer Service Training Malaysia, Customer Service Training Sabah