| Customer Service
Quote: |
| "If you don’t genuinely like your
customers, chances are they won’t buy." Tom Watson |
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| Communications
and Customer Service Training |
Quality Customer Service
Duration: 2-3 Days
Upon successful completion of this
Quality Customer Service course, participants
will be better able to:
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Understand the concept of customer service
and why quality customer service matters.
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Appreciate the importance of positive
attitude and courtesy with customers.
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Promote better customer relations and
enhance their personal and corporate image.
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Build teamwork within the organisation
for better overall customer service.
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Handle customers’ complaints and difficult
customers.
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Identify the critical areas where they
can further inspire and develop customer confidence and loyalty.
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INTRODUCTION TO QUALITY CUSTOMER
SERVICE
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UNDERSTANDING CUSTOMER NEEDS, RIGHTS
& PSYCHOLOGY
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COMMUNICATING EFFECTIVELY WITH CUSTOMERS
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INTERNAL CUSTOMER SERVICE & TEAMWORK
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HANDLING COMPLAINTS & DIFFICULT
CUSTOMERS
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DEVELOPING AN ATTITUDE OF CARING
FOR THE CUSTOMERS, CUSTOMER CONFIDENCE & LOYALTY
This Quality
Customer Service training programme is designed for employees who are in
daily contact with customers. It will specifically benefit counter personnel,
secretaries, sales assistants, receptionists and other front-line employees.
 |
| Taidin Suhaimin conducting a Quality
Customer Service Training Programme for PETRONAS Methanol (Labuan) Sdn
Bhd, Malaysia from 14-19 June 2009. |
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