| Quote: |
| “The ability to express an idea
is well highly as important as the idea itself”. Bernard Baruch |
| "A good listener is not only popular
everywhere, but after a while he gets to know something." Wilson Mizner |
| "Instead of talking in the hope
that people will listen, try listening in the hope that people will talk."
Dr. Mardy Grothe |
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| Communications
and Customer Service Training |
Effective Communication
& Interpersonal
Skills
Duration:
2 Days
Upon successful completion of this
Effective Communication & Interpersonal Skills Training course, participants
will be better able to:
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Understand the importance and fundamentals
of communication and its crucial roles in our daily lives and in the workplace.
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Identify the obstacles and barriers
to effective communication and ways to overcome them.
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Understand how non-verbal behaviours
impact others and how you can project your best image and maximize your
positive impact on others.
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Develop skills in listening actively
and empathically to others.
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Develop skills to give feedback in a
constructive and non-defensive manner.
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Build positive rapport with others.
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UNDERSTANDING COMMUNICATION &
COMMUNICATION PROCESS
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IDENTIFYING & OVERCOMING BARRIERS
TO EFFECTIVE COMMUNICATION
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THE ROLES OF NON-VERBAL LANGUAGE
IN INTERPERSONAL COMMUNICATION
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DEVELOPING EFFECTIVE LISTENING SKILLS
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DEVELOPING ASSERTIVENESS SKILLS
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INTERPERSONAL COMMUNICATION &
INTERACTION ETIQUETTES
This Effective Communication &
Interpersonal Skills Training course is designed for executives, supervisors,
and those who wish to enhance their knowledge and skills in a day-to-day
communication with others. |
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